topic Re: Removing child profiles from BBC iPlayer in Sky Stream

Removing child profiles from BBC iPlayer

SomeDisplayName — Sun, 02 Nov 2025 14:41:19 GMT

My child has created multiple BBC iPlayer profiles on his great grandmother's sky stream puck. I can't remove them from the TV as there isn't an option to do that, and I can't remove them on the phone version of iPlayer as it says there are no child profiles to delete. She's struggling to cope with choosing the right profile, so isn't able to watch her usual programmes. Any ideas? Thanks

Re: Removing child profiles from BBC iPlayer

Hunter2660 — Sun, 02 Nov 2025 14:47:54 GMT

From the BBC website:

How do I delete a child profile? | iPlayer help

Re: Removing child profiles from BBC iPlayer

SomeDisplayName — Sun, 02 Nov 2025 15:00:25 GMT

Thanks but when I go there it says there are no child profiles to delete. It looks like they are stored locally in the puck so iPlayer on the web doesn't know anything about them.

Re: Removing child profiles from BBC iPlayer

BenJoBanjo — Sun, 02 Nov 2025 15:44:53 GMT

@SomeDisplayName wrote:
Thanks but when I go there it says there are no child profiles to delete. It looks like they are stored locally in the puck so iPlayer on the web doesn't know anything about them.

They are not stored on the puck, they are stored under presumably the great grandmother's BBC account which was logged into the BBC iPlayer app on her Stream puck. You need to log in to the BBC website with her BBC account details and you will then be able to delete the child profiles.

Re: Removing child profiles from BBC iPlayer

SomeDisplayName — Sun, 02 Nov 2025 20:03:48 GMT

Thanks but we've done that. Her BBC account says there are no child profiles to delete. But they're obviously there on the TV. We don't get the option to remove or edit them on the TV though. We just get a QR code link to the website. Where it says there aren't any.

Re: Removing child profiles from BBC iPlayer

Fothergill1 — Sun, 02 Nov 2025 20:06:41 GMT

Deleted - Apologies, I misread the original post.

Re: Removing child profiles from BBC iPlayer

Jon34 — Mon, 03 Nov 2025 01:43:59 GMT

I suspect that there maybe more than one BBC account.

The way the app and website works it's quite easy to make multiple BBC accounts, maybe there a support option available and they (BBC) can sort it out for you

Re: Removing child profiles from BBC iPlayer

lettice — Mon, 03 Nov 2025 04:24:25 GMT

Taken from the BBC iPlayer online help FAQ;

You'll need to do this on a browser.

Go to your BBC account settings
Click into the Children's settings tab from the menu on the left-hand side
Click on Delete child profiles
Select the child profile you want to delete
Click the Delete button to confirm

When using the iPlayer TV app after removing a child profile, the profile may still show. Selecting the profile will refresh the account and it will be removed.

https://www.bbc.co.uk/iplayer/help/questions/about-the-childrens-experience/create-child-profile#remove

If you are still having an issue after doing the above, you will need to contact the BBC iPlayer support team;

https://www.bbc.co.uk/iplayer/help/contact-iplayer-help/#/Need%20more%20help?

Re: Removing child profiles from BBC iPlayer

mikealanr — Mon, 03 Nov 2025 19:50:36 GMT

Hi @SomeDisplayName

Just to add on top of the advice provided by @lettice - if you open iPlayer on Sky stream and then go to the child profiles, there is a mange account button, clicking this will take you to a screen with a QR code where you can manage the account as per above.

MikeAlanR