topic Re: Sky puck issues in Sky Stream

Sky puck issues

BaggieChris — Mon, 03 Nov 2025 15:04:14 GMT

My sky stream via the puck keeps dropping out saying the internet isn't connected but it is and is showing an excellent signal strength. Any thoughts on why and how to fix it?

Re: Sky puck issues

BenJoBanjo — Mon, 03 Nov 2025 15:06:19 GMT

@BaggieChris wrote:
My sky stream via the puck keeps dropping out saying the internet isn't connected but it is and is showing an excellent signal strength. Any thoughts on why and how to fix it?

Run a network check from the get help menu within the Netflix app on the puck. This will show you the actual speed being received which is the crucial thing with Sky Stream.

You ideally need a strong, constant speed of 25Mbps absolute minimum, to keep the puck running with any sort of reliability, but preferably a lot more.

Re: Sky puck issues

BaggieChris — Mon, 03 Nov 2025 15:17:18 GMT

Connection speed is showing 2.2 Mbps.

Re: Sky puck issues

BaggieChris — Mon, 03 Nov 2025 15:18:28 GMT

Thanks for the info too 👍🏻

Re: Sky puck issues

BenJoBanjo — Mon, 03 Nov 2025 15:19:34 GMT

@BaggieChris wrote:
Connection speed is showing 2.2 Mbps.

That's waaaaaay too low for Sky Stream. What speed are you supposed to be receiving from your router? Can you connect it to your puck with an ethernet cable and turn wifi off to see if the speed improves?

Re: Sky puck issues

BaggieChris — Mon, 03 Nov 2025 15:38:45 GMT

I'm onto my broadband supplier, BRSK. Cheers for the help

Re: Sky puck issues

BenJoBanjo — Mon, 03 Nov 2025 15:54:40 GMT

@BaggieChris wrote:
I'm onto my broadband supplier, BRSK. Cheers for the help

Give your router a reboot by turning it off at the wall for a few minutes then power it back on and wait for all the lights to settle. That can often help clear up WiFi glitches.

Good luck.

Re: Sky puck issues

TechGuy007 — Mon, 03 Nov 2025 16:09:13 GMT

@BenJoBanjo wrote:
@BaggieChris wrote:
My sky stream via the puck keeps dropping out saying the internet isn't connected but it is and is showing an excellent signal strength. Any thoughts on why and how to fix it?
Run a network check from the get help menu within the Netflix app on the puck. This will show you the actual speed being received which is the crucial thing with Sky Stream.
You ideally need a strong, constant speed of 25Mbps absolute minimum, to keep the puck running with any sort of reliability, but preferably a lot more.

Out of interest, I've been using the Netflix app to test the speed being received by my first gen Fire TV Cube, and find it's very different from one minute to the next. Whereas if I use the native browser to run the Ookla Speedtest (which is supposed to be one of the best), it reports a very consistent speed, and around 10% faster than that reported by Netflix. It seems to me that the Netflix test is very much determined by the load on their servers from one minute to the next, so perhaps only useful as a very rough guide.

Re: Sky puck issues

Hunter2660 — Mon, 03 Nov 2025 16:24:49 GMT

@TechGuy007 wrote:
@BenJoBanjo wrote:
@BaggieChris wrote:
My sky stream via the puck keeps dropping out saying the internet isn't connected but it is and is showing an excellent signal strength. Any thoughts on why and how to fix it?
Run a network check from the get help menu within the Netflix app on the puck. This will show you the actual speed being received which is the crucial thing with Sky Stream.
You ideally need a strong, constant speed of 25Mbps absolute minimum, to keep the puck running with any sort of reliability, but preferably a lot more.
Out of interest, I've been using the Netflix app to test the speed being received by my first gen Fire TV Cube, and find it's very different from one minute to the next. Whereas if I use the native browser to run the Ookla Speedtest (which is supposed to be one of the best), it reports a very consistent speed, and around 10% faster than that reported by Netflix. It seems to me that the Netflix test is very much determined by the load on their servers from one minute to the next, so perhaps only useful as a very rough guide.

In the case of Stream it's recommended to test the speed through Stream's Netflix app as everything is run from Sky's servers, unlike the Roku, Firestick etc. which is stored on the device. This will give a more accurate speed the puck is actually receiving. It would be helpful if Sky would add in the settings a speedtest, rather than just a network check.

Re: Sky puck issues

BenJoBanjo — Mon, 03 Nov 2025 16:30:11 GMT

@Hunter2660 wrote:
@TechGuy007 wrote:
@BenJoBanjo wrote:
@BaggieChris wrote:
My sky stream via the puck keeps dropping out saying the internet isn't connected but it is and is showing an excellent signal strength. Any thoughts on why and how to fix it?
Run a network check from the get help menu within the Netflix app on the puck. This will show you the actual speed being received which is the crucial thing with Sky Stream.
You ideally need a strong, constant speed of 25Mbps absolute minimum, to keep the puck running with any sort of reliability, but preferably a lot more.
Out of interest, I've been using the Netflix app to test the speed being received by my first gen Fire TV Cube, and find it's very different from one minute to the next. Whereas if I use the native browser to run the Ookla Speedtest (which is supposed to be one of the best), it reports a very consistent speed, and around 10% faster than that reported by Netflix. It seems to me that the Netflix test is very much determined by the load on their servers from one minute to the next, so perhaps only useful as a very rough guide.
In the case of Stream it's recommended to test the speed through Stream's Netflix app as everything is run from Sky's servers, unlike the Roku, Firestick etc. which is stored on the device. This will give a more accurate speed the puck is actually receiving. It would be helpful if Sky would add in the settings a speedtest, rather than just a network check.

I agree - Sky would benefit from adding their own native speed test app to SkyOS rather than the Netflix test being the only means of finding out.

There are speed test apps available on all streaming platforms, FireTV, tvOS, Android, GoogleTV, etc. But nothing on SkyOS which IMHO is a bit daft for an operating system which relies entirely on a fast and stable network to function.