topic Re: Out of Sync in Sky Stream

Out of Sync

Arfur13 — Mon, 03 Nov 2025 12:56:26 GMT

Had Stream for just over a month and just encountered the 'Out of Sync' problem. Could I cancel without severe penalty?

Re: Out of Sync

BenJoBanjo — Mon, 03 Nov 2025 12:58:32 GMT

@Arfur13 wrote:
Had Stream for just over a month and just encountered the 'Out of Sync' problem. Could I cancel without severe penalty?

Many people have been allowed to leave long term Sky Stream contracts without penalty, as long as you contact Sky, explain the issues you're having with their hardware and follow their troubleshooting.

If you cannot receive a good enough service after doing this they normally let you leave without fuss.

Re: Out of Sync

Arfur13 — Mon, 03 Nov 2025 16:11:41 GMT

HI Ben

Just tried for an hour or so to message Customer Support re sync problem anf finally told there is no messaging service for Sky Stream!!! Can't believe this! Was informd that only way to contact support was by phoning. But I'm deaf and can omly use messaging/text.

Fancy having no online support. They didn't tell me this - or mention the ongoing sync problem - when I signed up!

Re: Out of Sync

lettice — Mon, 03 Nov 2025 16:26:02 GMT

@Arfur13 wrote:

HI Ben

Just tried for an hour or so to message Customer Support re sync problem anf finally told there is no messaging service for Sky Stream!!! Can't believe this! Was informd that only way to contact support was by phoning. But I'm deaf and can omly use messaging/text.

Fancy having no online support. They didn't tell me this - or mention the ongoing sync problem - when I signed up!

Have you registered for Sky Accessibility using the link at the bottom of this forum page?

More information here:

https://www.sky.com/help/accessibility-information

Re: Out of Sync

Arfur13 — Mon, 03 Nov 2025 16:57:39 GMT

Lettice

Thanks. I will be registering for the Relay service. But still think it's poor service not to have online help.

And the fact Sky haven't sorted this problem for over a year leads me to think the 'Puck' idea is not up to the job when I see so many customers having this problem for so long.

Re: Out of Sync

Hunter2660 — Mon, 03 Nov 2025 17:54:51 GMT

I haven't had the sync issue for many months, in fact I'm surprised people are still experiencing it!!!