https://helpforum.sky.com/t5/Sky-Stream/Sky-remote/m-p/5131841#M62389 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4524287">@Jimpat9</a>&nbsp; You need to slide the back of the remote off to remove the stuck paper see the steps here&nbsp;<A href="https://www.sky.com/help/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass" target="_blank" rel="noopener">Sky Glass or Sky Stream remote isn't working | Sky Help | Sky.com | Sky Help | Sky.com</A></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="GD1_0-1762181642038.png" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/114179i2DEE017AA65023A8/image-size/large?v=v2&amp;px=999" role="button" title="GD1_0-1762181642038.png" alt="GD1_0-1762181642038.png" /></span></P> <P>&nbsp;</P> Mon, 03 Nov 2025 14:54:12 GMT GD1 2025-11-03T14:54:12Z https://helpforum.sky.com/t5/Sky-Stream/Sky-remote/m-p/5131836#M62388 <P>Received new puck and remote today. When pulled tab at bottom it broke near remote and unable to use remote.&nbsp;</P> Mon, 03 Nov 2025 14:46:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-remote/m-p/5131836#M62388 Jimpat9 2025-11-03T14:46:09Z https://helpforum.sky.com/t5/Sky-Stream/Sky-remote/m-p/5131841#M62389 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4524287">@Jimpat9</a>&nbsp; You need to slide the back of the remote off to remove the stuck paper see the steps here&nbsp;<A href="https://www.sky.com/help/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass" target="_blank" rel="noopener">Sky Glass or Sky Stream remote isn't working | Sky Help | Sky.com | Sky Help | Sky.com</A></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="GD1_0-1762181642038.png" style="width: 999px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/114179i2DEE017AA65023A8/image-size/large?v=v2&amp;px=999" role="button" title="GD1_0-1762181642038.png" alt="GD1_0-1762181642038.png" /></span></P> <P>&nbsp;</P> Mon, 03 Nov 2025 14:54:12 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-remote/m-p/5131841#M62389 GD1 2025-11-03T14:54:12Z