topic Re: streaming channels keep cutting out in Sky Stream

streaming channels keep cutting out

SRW95 — Sun, 02 Nov 2025 19:59:38 GMT

Partners Sky Streaming channels keep cutting out, or, not coming on. For instance, if you put Quest on, nothing, but press channel above or below, comes on, then back to Quest and it works. Today however, it must have gone off about 9 times!! He's so frustrated. He has the router and his puck next to his tv, so any idea's as to what it might be? Thank you

Re: streaming channels keep cutting out

mikealanr — Sun, 02 Nov 2025 22:13:10 GMT

Hi @SRW95

Sometimes a signal for WiFi can be too strong or this overall broadband speed is less the the 25Mbps required by stream.

However given that the router and pick are next to each other I would recommend connecting the puck and router via ethernet cable and going into the settings on the puck and disabling WiFi (settings > network > advanced settings)

MikeAlanR

Re: streaming channels keep cutting out

TimN88 — Mon, 22 Dec 2025 21:33:34 GMT

I have a similar issue where the signal keeps glitching on Quest channel only. This is not a router issue The TV is in the same room as the router No other channels are affected This is not a router issue I cannot connect via cable Please fix the issue with this channel as it is becoming unbearable

Re: streaming channels keep cutting out

mikealanr — Mon, 22 Dec 2025 21:44:53 GMT

Hi @TimN88

I'm not seeing any issues with this channel. However no one here can fix as this is a customer helps customer community.

Best course of action is to report the issue to Skys viewer relations team: viewerr@sky.uk is their email address.

MikeAlanR