topic Re: Peeed off with sky in Sky Stream

Peeed off with sky

DerekT2 — Tue, 28 Oct 2025 07:44:26 GMT

Right then, engineer arrived to put up a sky dish , then talked is into having sky stream , ok left the property with the bus job still open on the system.

Tried to order some sky pucks cannot order because of the engineer leaving job open

Passed from pillar to post and now one can resolve the issue

SENT TO THE BACKROOM DEPT TO SOLVE ISSUES STILL WAITING 2 WEEKS LATER STILL CANNOT ORDER A PUCK AND STILL PSYING FOR CHANNELS I CANNOT WATCH AND CANNOT CANCEL FOR THE SAME REASON AS ABOVE

PLEASE HELP THIS TERRIBLE SERVICE

Re: Peeed off with sky

Dazzasky — Tue, 28 Oct 2025 07:56:29 GMT

@DerekT2 wrote:
Right then, engineer arrived to put up a sky dish , then talked is into having sky stream , ok left the property with the bus job still open on the system.

Tried to order some sky pucks cannot order because of the engineer leaving job open

Passed from pillar to post and now one can resolve the issue
SENT TO THE BACKROOM DEPT TO SOLVE ISSUES STILL WAITING 2 WEEKS LATER STILL CANNOT ORDER A PUCK AND STILL PSYING FOR CHANNELS I CANNOT WATCH AND CANNOT CANCEL FOR THE SAME REASON AS ABOVE

PLEASE HELP THIS TERRIBLE SERVICE

Hi @DerekT2 No one here can help you im afraid. You are down to the mercy of Sky sorting out the problem. I would have thought they need to cancel your Q installation which would then allow you to order Sky Stream.

Re: Peeed off with sky

DerekT2 — Tue, 28 Oct 2025 08:33:27 GMT

Thats the thing they keep trying with no avail

Re: Peeed off with sky

Dazzasky — Tue, 28 Oct 2025 10:02:01 GMT

@DerekT2 wrote:
Thats the thing they keep trying with no avail

You can't make it up.

Re: Peeed off with sky

Jon34 — Sat, 01 Nov 2025 15:40:01 GMT

Start a chargeback with your bank

I bet you once they receive the chargeback notice they'll contact you straight away

Re: Peeed off with sky

TimmyBGood — Sat, 01 Nov 2025 15:50:48 GMT

@Jon34 wrote:

I bet you once they receive the chargeback notice they'll contact you straight away

You'd lose that bet every time. Realistically the mammoth scale of Sky billing doesn't allow any such thing, and external contact is almost always automated (generally to tell users their service has been suspended because payment hasn't been received)

Re: Peeed off with sky

Jon34 — Sat, 01 Nov 2025 16:05:08 GMT

Sky isn't some massive unstoppable super-entity you know.

In the context of the discussion by the OP

Sky has failed to provide contracted services and is in breach, customer is entitled to redress

Re: Peeed off with sky

TimmyBGood — Sat, 01 Nov 2025 17:23:20 GMT

@Jon34 wrote:

Sky isn't some massive unstoppable super-entity you know.

No, but its customer base is far too large to engage in that kind of proactive outbound calling or individual email exchange on specific issues. Unilaterally cancelling payment is almost always counterproductive: it just causes debt to accrue and Sky blocks inbound calls once an account is in deficit.