topic Re: New Sky Stream Puck Software Loop in Sky Stream

New Sky Stream Puck Software Loop

Lilybear1 — Thu, 30 Oct 2025 22:27:13 GMT

I've just had Sky full fibre 300 installed, works perfectly.

I then installed the recently received puck and it will not get past software update required and then ready to update.....its on a loop between the two!

Ive tried resets/powering off/rebooting router....the whole lot....still no joy!!

Re: New Sky Stream Puck Software Loop

GD1 — Fri, 31 Oct 2025 02:37:29 GMT

@Lilybear1 Try connecting the ethernet cable from the puck to the hub, and restart the setup process by unplugging the puck and plug back in.

Re: New Sky Stream Puck Software Loop

Lilybear1 — Fri, 31 Oct 2025 07:05:39 GMT

The hub is in a different room to the TV, so if I connect the puck to the hub how do I navigate without a screen?

Re: New Sky Stream Puck Software Loop

lettice — Fri, 31 Oct 2025 07:32:38 GMT

A 10 metre cat 5e cable is around £6 from the likes of Amazon.

About £10 from the likes of Currys, Argos and the like.

That should be plenty long enough to connect between two rooms temporarily.

Make sure if you do purchase one it is listed as a cat5e or cat6 cable. You will not need anything more than that, like a listed cat7 or cat8 cable.

If you cannot easily get hold of a long enough ethernet cable or move the TV closer to the router, you could try.

Creating a wifi hotspot temporarily on your mobile phone (it will use some data, would expect a few gb at most) to complete the software update, by connecting the puck to that wifi network.

Once the setup process has completed, and the Puck restarted, go into the Puck settings, under Network and reset the wifi to your home broadband wifi credentials.

Re: New Sky Stream Puck Software Loop

Lilybear1 — Fri, 07 Nov 2025 14:45:15 GMT

Hello everyone

Thanks for all the great help and advice. I purchased a long ethernet cable and the puck reboot and software update worked! Streaming perfectly now!