https://helpforum.sky.com/t5/Sky-Stream/Sound-out-screen-going-black/m-p/5129157#M62141 Past few months sound cuts out have to reset also every now &amp; then screen goes black spoke to sky last month they said it was Internet speed not the puck, well I took there advice and guess what yeah you guessed it , its still happening not happy at all and had to sign 2 year deal Thu, 30 Oct 2025 22:15:05 GMT Ding66 2025-10-30T22:15:05Z https://helpforum.sky.com/t5/Sky-Stream/Sound-out-screen-going-black/m-p/5129157#M62141 Past few months sound cuts out have to reset also every now &amp; then screen goes black spoke to sky last month they said it was Internet speed not the puck, well I took there advice and guess what yeah you guessed it , its still happening not happy at all and had to sign 2 year deal Thu, 30 Oct 2025 22:15:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Sound-out-screen-going-black/m-p/5129157#M62141 Ding66 2025-10-30T22:15:05Z https://helpforum.sky.com/t5/Sky-Stream/Sound-out-screen-going-black/m-p/5129214#M62147 <P><SPAN>Having a good local network broadband reach is key to Sky Stream, which is why Sky mentioned it and it many cases is the reason for such issues.</SPAN></P> <P><SPAN>Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.</SPAN><BR /><BR /><SPAN>Best way to test is via a network speed test on each of your Pucks?</SPAN><BR /><SPAN>Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.</SPAN><BR /><SPAN>Choose Check Network.</SPAN><BR /><SPAN>Would suggest running the test a few times, over say a half hour period during tests.</SPAN><BR /><SPAN>What is your speed for each puck?</SPAN></P> Fri, 31 Oct 2025 05:18:45 GMT https://helpforum.sky.com/t5/Sky-Stream/Sound-out-screen-going-black/m-p/5129214#M62147 lettice 2025-10-31T05:18:45Z