topic Re: Whole home required in Sky Stream

Whole home required

Aj112 — Thu, 30 Oct 2025 17:08:21 GMT

My sky puck is stuck on the whole home required page and won't go to tv list or any apps !?

lettice — Thu, 30 Oct 2025 17:17:29 GMT

Switch off your Sky Stream puck at the mains and then switch it back on again. There’s no need to unplug it

Aj112 — Thu, 30 Oct 2025 17:19:08 GMT

Thank you but tried that and still won't!

lettice — Thu, 30 Oct 2025 17:24:50 GMT

Ok thanks.

Have a read of this Sky help article, namely doing the recovery procedure on step 4.

Aj112 — Thu, 30 Oct 2025 17:31:16 GMT

No doesn't work , nothing wrong with power source or remote just stuck on the whole home required screen , I can open up settings

mikealanr — Thu, 30 Oct 2025 19:43:18 GMT

Do you have more than one puck? Do you have whole home?

Is the puck showing as the primary device on your account?

MikeAlanR

lettice — Fri, 31 Oct 2025 04:56:44 GMT

@Aj112 wrote:

No doesn't work , nothing wrong with power source or remote just stuck on the whole home required screen , I can open up settings

Did you complete the recovery procedure?

That should refresh a stuck issue like this.

If, you did complete the recovery procedure and your Puck is still getting stuck on Home Screen, best to give Sky a call for further diagnosis.