https://helpforum.sky.com/t5/Sky-Stream/Sky-box-stopped-working/m-p/5129066#M62135 <P>Hi I have tried to switch my sky puck on but it's not working. I've followed various instructions on trying to reset it and it briefly tried to update but it now won't switch on at all</P> Thu, 30 Oct 2025 19:27:03 GMT Gemh3 2025-10-30T19:27:03Z https://helpforum.sky.com/t5/Sky-Stream/Sky-box-stopped-working/m-p/5129066#M62135 <P>Hi I have tried to switch my sky puck on but it's not working. I've followed various instructions on trying to reset it and it briefly tried to update but it now won't switch on at all</P> Thu, 30 Oct 2025 19:27:03 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-box-stopped-working/m-p/5129066#M62135 Gemh3 2025-10-30T19:27:03Z https://helpforum.sky.com/t5/Sky-Stream/Sky-box-stopped-working/m-p/5129079#M62137 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4457418">@Gemh3</a>&nbsp;</P><P>&nbsp;</P><P>Follow the advice here: <A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P><P>&nbsp;</P><P>Namely try the recovery process. If this doesn't work you will need to call sky and arrange a replacement, we are fellow customers here on the community.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P> Thu, 30 Oct 2025 19:45:38 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-box-stopped-working/m-p/5129079#M62137 mikealanr 2025-10-30T19:45:38Z