topic Re: Ultra HD in Sky Stream

Ultra HD

Jordan114 — Wed, 29 Oct 2025 19:52:12 GMT

Why am I not getting the option to watch ultra HD on sky sports Premier League channel and others but I use to before? Can only watch in ultra HD on main event. Some help to fix this problem would be very much appreciated 👍

Re: Ultra HD

peter-marlow+1966 — Wed, 29 Oct 2025 20:00:21 GMT

Have you taken the ultra hd subscription? But I am not sure if there is one for the puck is know that the ultra hd subscription is in with the dolby atmos surround sound

Re: Ultra HD

Jordan114 — Wed, 29 Oct 2025 20:05:46 GMT

Yes I pay extra for ultra HD subscription. Just can't seem to get ultra HD on any other channels apart from main event as from before if I was watching something on sky sports premier League it would give me the option to press over to ultra HD but nothing seems to come up anymore

Re: Ultra HD

lettice — Wed, 29 Oct 2025 20:18:19 GMT

If it was working on your puck and TV before, you may have lost your setting below;

Go to the puck Settings.

Select Picture and sound, then highlight Picture format.

Choose 2160p (UHD).

Select 10-bit so you can watch in HDR too.

Not sure if your TV supports 10-bit? Select Find it for me. It if can it will select 10-bit, if not it'll select 8-bit and you won't be able to watch in HDR.

By the way the only Sports live channels that provide UHD are Sky Sports Main event UHD and Sky Sports F1 UHD.

Any other UHD a content, like Sky PL/EFL and cricket will be made available by an on screen 'watch in uhd ' prompt.

If you look at the Home>Sports>football live rail, you will see the various tiled matches with uhd available.

A lot of Sky On demand entertainment content is also provided in uhd.

For that, just say 'uhd' or 'hdr' into your Sky voice remote.

Re: Ultra HD

Jordan114 — Wed, 29 Oct 2025 20:26:41 GMT

I've looked and my subscription for ultra HD is still active I've checked my settings/picture and it is on 2160p. As for the 10 bit thing nothing came up about that

Re: Ultra HD

GD1 — Wed, 29 Oct 2025 20:32:31 GMT

@Jordan114 Ignore the 10bit option the puck will auto select on detecting a set that uses 10 bit colour.

Re: Ultra HD

Jordan114 — Wed, 29 Oct 2025 21:20:58 GMT

Any more ideas then as to why I'm not getting the option for ultra HD on other channels then mate?

Re: Ultra HD

GD1 — Wed, 29 Oct 2025 21:36:25 GMT

@Jordan114 You should be able to see UHD on Sly Sports ME & Sky Sports F1 , what version of Sky sports do you see at 401?

Re: Ultra HD

Jordan114 — Wed, 29 Oct 2025 21:40:57 GMT

401 sky sport main event ultra HD but like I said I'm not getting it on any other channels like sky sports premier League

Re: Ultra HD

GD1 — Wed, 29 Oct 2025 21:54:13 GMT

@Jordan114 Only Sky Sports ME & F1 are full time UHD channels.

When there are multiple matches some may not be in UHD as Sky has limited UHD capacity, if no banner appears for UHD it may be that the match isn't in UHD.

Hopefully this link https://www.live-footballontv.com/football-in-4k-ultra-hd.html will have the correct matches scheduled for UHD

Re: Ultra HD

Reas11223 — Tue, 02 Dec 2025 21:41:36 GMT

Newcastle Vs Tottenham listed as UHD tonight, but no popup available for it on the sky sports premier league channel

Re: Ultra HD

Stephen+Mourton — Wed, 03 Dec 2025 11:01:13 GMT

@Reas11223 As a Spurs supporter who watched the match live, I can confirm it was not available in UHD only HD.

Re: Ultra HD

trg516 — Wed, 03 Dec 2025 20:29:52 GMT

Having this same issue as a ex VM customer where the pop ups were available as full time channels on the TV guide

Turns out the trick is to watch the hd channel, press "watch from start" which will launch the UHD channel, and then fast forward to live. Bit ridiculous that this is what we need to do just to watch it in UHD, which we pay for...

Sky, sort it out!

Re: Ultra HD

Wayne247 — Thu, 18 Dec 2025 22:00:43 GMT

If you pause live HD football, I found that the onscreen menu pops up with "Watch in UHD" at the bottom if it's a UHD broadcast. It will then switch to the UHD live stream. Admittedly it's not obvious, another poor user experience in my view.

Re: Ultra HD

Tim76 — Sun, 28 Dec 2025 14:33:08 GMT

Thanks Wayne247, i have exactly the same issue and your response made me just do the same and it works! As you say poorly dealt with by Sky as you used to just be able to select Premier League HD and a prompt would come up or just press the multi-colour dots button.

Re: Ultra HD

Tim76 — Sun, 28 Dec 2025 14:35:55 GMT

In addition, i really think if Sky are going to make these changes to the user interface, then let us know about it. It can't be hard to have a what's new tab on screen so we can see the changes etc.

Re: Ultra HD

Mohammed83 — Tue, 30 Dec 2025 21:13:21 GMT

Thank you Wayne! You're a lifesaver

Re: Ultra HD

Calum1707 — Wed, 07 Jan 2026 20:08:56 GMT

Found another workaround for this as found this so frustrating myself when the UHD option disappears.

When on the channel if the click the "i" button your remote twice, you'll be auto selected on continue but scroll right down to "Other showings" and you can then select and watch the UHD version from there.

Thought I would share with you guys just incase anyone needed another route!