topic Re: Puck setup charge in Sky Stream

Puck setup charge

Steve946 — Wed, 29 Oct 2025 17:46:08 GMT

Why have I been charged £39 for puck setup when I set it up myself

Re: Puck setup charge

Fothergill1 — Wed, 29 Oct 2025 18:01:04 GMT

Hi @Steve946 although it is referred to as a setup charge I imagine it is to cover various costs such as manufacture, power supply, HDMI cable, postage and packaging etc.

Re: Puck setup charge

BenJoBanjo — Wed, 29 Oct 2025 18:01:14 GMT

@Steve946 wrote:
Why have I been charged £39 for puck setup when I set it up myself

It covers the cost of the puck itself, postage and the warranty. It's sort of like a rental fee. If it goes wrong Sky will replace it for however long you remain subscribed.

Re: Puck setup charge

lettice — Wed, 29 Oct 2025 18:04:21 GMT

That is not a setup charge.

All pucks are self install.

It is a one off fee charge.

Often with some initial Sky Stream Puck order offers, you may with certain discounts get your first puck for free.

All subsequent Pucks you order will incur the one off charge.

Re: Puck setup charge

BenJoBanjo — Wed, 29 Oct 2025 23:09:58 GMT

@lettice wrote:
That is not a setup charge.
All pucks are self install.

It is a one off fee charge.
Often with some initial Sky Stream Puck order offers, you may with certain discounts get your first puck for free.
All subsequent Pucks you order will incur the one off charge.

Semantics. Sky insist on calling it a 'setup fee' during the ordering process.