topic Sky stream puck not working in Sky Stream

Sky stream puck not working

Jo357 — Tue, 28 Oct 2025 20:56:53 GMT

Puck had constant red light, removed power for 1 minute and reconnected. White light showed but still not functional. On power up Tv showed sky logo but then no further output. Cannot access menus or any function. Swapped with other puck to check all other connections work, so definitely a problem with this puck. How do I get a replacement please?

Re: Sky stream puck not working

mikealanr — Tue, 28 Oct 2025 21:18:19 GMT

Hi @Jo357

Try recovery of your puck (step 2 in this article):

https://www.sky.com/help/articles/sky-glass-software-error-sky-stream

Failing that you will need to call sky customer services for a replacement as we are fellow customers on the community. Dial 150 from a Sky mobile or landline or number here: https://www.sky.com/help/articles/viewing-help

MikeAlanR