topic Sky stream is rubbish in Sky Stream

Sky stream is rubbish

Gill114 — Tue, 28 Oct 2025 19:25:34 GMT

Sky sent me 2 pucks and despite 4very long phone calls and a complaint, I still can't get this to work. Sky are refusing to send anyone out to fix it. Has anyone got any advice?

Re: Sky stream is rubbish

mikealanr — Tue, 28 Oct 2025 19:28:49 GMT

Hi @Gill114

Maybe if you tell us what the problem is we would be able to help. Remember we are fellow customers so know nothing about your conversations with sky unless you tell us.

Re sending someone out, they are a self set up product..

I have 2 Glass TVs and 4 pucks working with no issues....

MikeAlanR

Re: Sky stream is rubbish

Gill114 — Tue, 28 Oct 2025 19:42:09 GMT

Hi. Thanks for your reply.The problem is that I am useless with technology and the Sky puck will not work and I can't get it to work, even after numerous phone calls to Sky and they are not offering a resolution apart fromm to ring an advisor again so I just get stuck in a vicious circle where I ring them, they can't sort the problem out but they won't offer a solution.

Re: Sky stream is rubbish

peter-marlow+1966 — Tue, 28 Oct 2025 19:54:54 GMT

Can you tell us what you mean by can not get it to work, have you selected the hdmi input on your tv ? and do you have lights on the puck

Re: Sky stream is rubbish

mikealanr — Tue, 28 Oct 2025 20:31:23 GMT

Hi @Gill114

Unless you tell us what your issue is we can't help.. are you having trouble setting it up? What bit are you stuck at?

Sky will not send an engineer for a self set up product.

MikeAlanR

Re: Sky stream is rubbish

TimmyBGood — Tue, 28 Oct 2025 22:39:24 GMT

@Gill114 wrote:

Sky are refusing to send anyone out to fix it.

Stream and Glass, which are both essentially Comcast products, were always intended to use a fundamentally different business model to the (legacy) satellite platforms with which Sky established its place as a British household name: they've never had installer or engineer visits as part of their support process.