topic Re: Whole home and puks in Sky Stream

Whole home and puks

Leoles68 — Tue, 28 Oct 2025 13:34:31 GMT

We have 3 puks and not all used often. Mostly 1 puk and the TV.

Looking at the monthly fees, and wondered if the whole home is a required service on top of paying for the puks.

If I cancel whole home, will this stop the puks from working?

Re: Whole home and puks

MarkGoldsmith — Tue, 28 Oct 2025 13:39:56 GMT

@Leoles68 wrote:
We have 3 puks and not all used often. Mostly 1 puk and the TV.

Looking at the monthly fees, and wondered if the whole home is a required service on top of paying for the puks.
If I cancel whole home, will this stop the puks from working?

Without Whole Home only 1 of your devices will work and when cancelled you would need to send the sore devices back to Sky.

The device that will remain active will be whatever is set as your primary device in your My Sky account.

Re: Whole home and puks

TimmyBGood — Tue, 28 Oct 2025 18:09:40 GMT

@Leoles68 wrote:

wondered if the whole home is a required service on top of paying for the puks.

'Whole Home' is paying for monthly use of the pucks.

The initial up-front charge is a non-returnable fee which facilitates their loan.