topic Re: UHD option not working for TV Show in Sky Stream

UHD option not working for TV Show

Nesh1206 — Mon, 27 Oct 2025 12:41:58 GMT

Trying to watch the first episode of IT: Welcome to Derry on my monitor which is connected to a Sky Stream puck. Unfortunately, it just plays on HD, even when I go to the format options and select UHD, it doesn't change anything. My picture and resolution settings:

Picture Resolution - 2160p

Default streaming format - Auto

Judder reduction for TV apps - off

I have tried restarting the puck, still no change. UHD is working for other shows like Game of Thrones, The Iris Affair, etc so not sure why it's only impacting episode 1 of Welcome to Derry

Re: UHD option not working for TV Show

Jporch316 — Mon, 27 Oct 2025 13:07:17 GMT

@Nesh1206 wrote:
Trying to watch the first episode of IT: Welcome to Derry on my monitor which is connected to a Sky Stream puck. Unfortunately, it just plays on HD, even when I go to the format options and select UHD, it doesn't change anything. My picture and resolution settings:
Picture Resolution - 2160p
Default streaming format - Auto
Judder reduction for TV apps - off

I have tried restarting the puck, still no change. UHD is working for other shows like Game of Thrones, The Iris Affair, etc so not sure why it's only impacting episode 1 of Welcome to Derry

It could be an issue with the metadata for that episode

Send an email to viewerR@sky.uk which is the department that can deal with missing episodes etc

Re: UHD option not working for TV Show

Dazzasky — Mon, 27 Oct 2025 16:09:56 GMT

@Nesh1206 wrote:
Trying to watch the first episode of IT: Welcome to Derry on my monitor which is connected to a Sky Stream puck. Unfortunately, it just plays on HD, even when I go to the format options and select UHD, it doesn't change anything. My picture and resolution settings:
Picture Resolution - 2160p
Default streaming format - Auto
Judder reduction for TV apps - off

I have tried restarting the puck, still no change. UHD is working for other shows like Game of Thrones, The Iris Affair, etc so not sure why it's only impacting episode 1 of Welcome to Derry

I can almost guarantee that at least 1 episode will not play correctly on UHD content. I wouldn't mind so much if it were the odd mistake but it happens all the time especially in HDR content. Pretty poor in my opinion.

Re: UHD option not working for TV Show

ChiefWiggum — Thu, 08 Jan 2026 11:31:44 GMT

Having the same issue with episode 4.

Sky stream is a pretty poor service, sounds great in principle but the amount of problems with it!

Got another 12 months before my contract ends unfortunately