WiFi & broadband issues

Tracey175 — Sun, 26 Oct 2025 18:41:46 GMT

Sky puck is poor connection so unable to stream tv

Re: WiFi & broadband issues

lettice — Sun, 26 Oct 2025 18:47:45 GMT

Is this a new puck or have you recently started to have issues?

Plus has anything lately changed with your broadband connection, as you flag that in your subject.

For some initial help;

Can you do a network speed test on your puck.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few or more times, over a half hour period.
What is your speed?

You could also try a restart of your broadband router.

topic WiFi & broadband issues in Sky Stream

WiFi & broadband issues

Re: WiFi & broadband issues