https://helpforum.sky.com/t5/Sky-Stream/Box-constantly-freezes/m-p/5124852#M61918 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4516198">@SusanM2</a>&nbsp;wrote:<BR /><P>A source fed up - black box constantly freeing and having to unplug and wait for it to reload then freeze again. &nbsp;Worst thing I ever did joining Sky.&nbsp;<BR /><BR /></P><P>Very unhappy customer&nbsp;</P><HR /></BLOCKQUOTE><P>Have you checked your broadband? It's normally the cause of most issues with Sky Stream.&nbsp;</P><P>The Stream puck relies entirely on you providing a fast, stable and constant connection to Sky's servers so you need to check it's actually receiving a good enough signal. To do this, open the Netflix app on the puck, navigate to the get help menu (top left) and run a network check.&nbsp;</P><P>Your speed needs to be 25Mbps <EM>absolute minimum</EM> to have any chance of a service.&nbsp;</P> Sat, 25 Oct 2025 15:38:32 GMT BenJoBanjo 2025-10-25T15:38:32Z https://helpforum.sky.com/t5/Sky-Stream/Box-constantly-freezes/m-p/5124843#M61917 <P>A source fed up - black box constantly freeing and having to unplug and wait for it to reload then freeze again. &nbsp;Worst thing I ever did joining Sky.&nbsp;<BR /><BR /></P><P>Very unhappy customer&nbsp;</P> Sat, 25 Oct 2025 15:29:01 GMT https://helpforum.sky.com/t5/Sky-Stream/Box-constantly-freezes/m-p/5124843#M61917 SusanM2 2025-10-25T15:29:01Z https://helpforum.sky.com/t5/Sky-Stream/Box-constantly-freezes/m-p/5124852#M61918 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4516198">@SusanM2</a>&nbsp;wrote:<BR /><P>A source fed up - black box constantly freeing and having to unplug and wait for it to reload then freeze again. &nbsp;Worst thing I ever did joining Sky.&nbsp;<BR /><BR /></P><P>Very unhappy customer&nbsp;</P><HR /></BLOCKQUOTE><P>Have you checked your broadband? It's normally the cause of most issues with Sky Stream.&nbsp;</P><P>The Stream puck relies entirely on you providing a fast, stable and constant connection to Sky's servers so you need to check it's actually receiving a good enough signal. To do this, open the Netflix app on the puck, navigate to the get help menu (top left) and run a network check.&nbsp;</P><P>Your speed needs to be 25Mbps <EM>absolute minimum</EM> to have any chance of a service.&nbsp;</P> Sat, 25 Oct 2025 15:38:32 GMT https://helpforum.sky.com/t5/Sky-Stream/Box-constantly-freezes/m-p/5124852#M61918 BenJoBanjo 2025-10-25T15:38:32Z https://helpforum.sky.com/t5/Sky-Stream/Box-constantly-freezes/m-p/5124872#M61919 <P>Thank you I'll give it a try&nbsp;</P> Sat, 25 Oct 2025 16:03:22 GMT https://helpforum.sky.com/t5/Sky-Stream/Box-constantly-freezes/m-p/5124872#M61919 SusanM2 2025-10-25T16:03:22Z