topic Re: Puck is frozen in Sky Stream

Puck is frozen

JTildStan — Sat, 25 Oct 2025 13:04:14 GMT

So at first the puck wouldn't switch on but finally managed to get it to after lots of switching off and unplugging and retrying. But now when it loads we just get stuck on the Sky homepage. Can turn the volume up and down so the remote is working. It has been tempramental for the last couple of weeks and is about 2 years old. Would love to speak to someone from sky?!

Re: Puck is frozen

lettice — Sat, 25 Oct 2025 13:14:43 GMT

Have a read of this Sky help article, namely performing the recovery procedure on step 4

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck

Re: Puck is frozen

JTildStan — Sat, 25 Oct 2025 15:03:47 GMT

Thanks, ended up resetting the router. It is all working, but sometimes it is slow on the homescreen now. S