topic Re: Mr Mount in Sky Stream

Mr Mount

PJPM — Sat, 25 Oct 2025 11:26:33 GMT

I have called over 15 times now! I get as far as verifing my account and then get cut off!! ALL I NEED IS SOMEONE TO CONNECT ONE OF MY SKY PUCK TO MY ACCOUNT!! This process has been painful, the staff on the phone lines are terrible and haven't a clue. I am SO FRUSTRATED. I need someone to call me now ASAP to get thsi matter resolved!! This services is laughable!!

Re: Mr Mount

Daniel0210 — Sat, 25 Oct 2025 11:31:52 GMT

@PJPM

I'll move your post to Stream as having a puck is unrelated to Sky+.

(Beaten to it)

They won't contact you based on your post. Your Community log in name isn't linked to any Sky accounts you may have, so no one knows who you are anyway.

Re: Mr Mount

Annie+UK — Sat, 25 Oct 2025 11:31:12 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

Re: Mr Mount

PJPM — Sat, 25 Oct 2025 11:32:21 GMT

I need a contact telephone number - someone I can talk to please.

Re: Mr Mount

Daniel0210 — Sat, 25 Oct 2025 11:35:21 GMT

@PJPM
The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.