topic Re: New Sky (2 days )puck keeps failing… having to reset the broadband constantly . Current mps 115 in Sky Stream

Having to re- boot puck constantly

Brightontapdancer — Fri, 24 Oct 2025 17:21:35 GMT

3rd day of change from dish to puck and having to re- boot puck constantly

New Sky (2 days )puck keeps failing… having to reset the broadband constantly . Current mps 115

Brightontapdancer — Fri, 24 Oct 2025 17:19:30 GMT

We have just transferred from disk to pick 3 rd day in and we are having to re- boot the Wi-Fi daily.

Re: Sky Glass & Sky Puck Constantly stop working

Brightontapdancer — Fri, 24 Oct 2025 18:12:50 GMT

I'm with Sky B-road and and 115 mps...

Re: Having to re- boot puck constantly

mikealanr — Fri, 24 Oct 2025 18:58:05 GMT

Hi @Brightontapdancer

You will need to provide more details why are you rebooting? We are fellow customers on the community and no nothing about you or your set up unless you tell us!

What issue are you having?

MikeAlanR

Re: New Sky (2 days )puck keeps failing… having to reset the broadband constantly . Current mps 115

JimM1 — Fri, 24 Oct 2025 19:01:23 GMT

@Brightontapdancer You need to say what you have done, cryptic clues do not work on the Forum!

Re: New Sky (2 days )puck keeps failing… having to reset the broadband constantly . Current mps 115

GD1 — Sat, 25 Oct 2025 00:34:21 GMT

@Brightontapdancer Do you mean you have moved from Sky Q (Satellite Dish based service) to stream?

What steps have you tried to resolve these issues?

Re: Having to re- boot puck constantly

lettice — Sat, 25 Oct 2025 05:27:11 GMT

@Brightontapdancer

Have combined your multiple threads into this thread.

Please do not keep starting new threads. We will try and help you with your Sky Stream issues on your Sky broadband here.

Does sound like your puck is getting some kind of interference that is affecting your wifi connection to your Sky Stream pucks.

Having a good local network broadband reach is key to running Sky Stream reliably.
It is not just broadband speed to your house and router, but for your local network supply via wifi.

Best way to test is via a network speed test on your Sky Stream Puck.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period.
What is your speed for the puck?

It may be suffering from interference, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

Plus, change your puck to the following recommended settings set in the Puck Settings menu;
Set Network standby mode to ON and Overnight power saving to OFF.

A possible alternative, if you cannot sort out a reliable local network wifi connection to the puck, is to use an ethernet cable or use a set of powerline Ethernet adapters.

If you do start using ethernet, turn wifi OFF under Network in the Sky Stream Puck settings.