topic Re: No sound in Sky Stream

No sound

Julz5 — Wed, 22 Oct 2025 18:42:42 GMT

we have just lost all sounds on our sky streaming & apps

Re: No sound

Annie+UK — Wed, 22 Oct 2025 18:45:53 GMT

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky TV Service do you have?

Sky Q (Satellite box)
Sky Glass (Internet TV)
Sky Stream (Internet box)

Re: No sound

Jillyb15 — Wed, 22 Oct 2025 20:04:01 GMT

Snap! Same here, sound went down about 19:50, give or take.

I'm using sky stream. Turned off puck for a while, rebooted and tried again. Tried various programmes, nothing. Used firestick and sound all ok. So switched HDMI inputs still nothing on Sky. So watched something else using fire stick and have just come back to Sky, and still no sound.

Any ideas anyone?

Re: No sound

trevforum — Fri, 24 Oct 2025 18:41:29 GMT

I occasionally get the sound dropping off and have to do a soft reset on the puck to get it back.

Re: No sound

Jillyb15 — Sat, 25 Oct 2025 10:54:30 GMT

@trevforum

I tried that and nothing worked. Just used firestick for rest of evening. Tried next morning and it was ok. Suppose just a glitch!