topic Re: Buffering type issue in Sky Stream

Buffering type issue

MiaDean — Thu, 23 Oct 2025 18:20:26 GMT

After a few hours using Stream, scrolling through the programme guide results in a buffering type issue. Our broadband is YouFibre's Gigabit service. Has anyone experienced something similar? If so, what advice do you have - apart from switching the power off and on again?

Re: Buffering type issue

Jporch316 — Fri, 24 Oct 2025 05:46:11 GMT

@MiaDean wrote:
After a few hours using Stream, scrolling through the programme guide results in a buffering type issue. Our broadband is YouFibre's Gigabit service. Has anyone experienced something similar? If so, what advice do you have - apart from switching the power off and on again?

How are you connected ? Is it wifi or ethernet? If WiFi make sure your puck is in the open and not inside a cabinet or behind the tv

Re: Buffering type issue

lettice — Fri, 24 Oct 2025 07:01:28 GMT

Having a good local network broadband reach is key to Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

Also, it may be suffering from some localised interference, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.
You should be using the Sky supplied hdmi cable or a high speed equivalent one.