topic Re: the device turns off by itself in Sky Stream

the device turns off by itself

Rozina1982 — Mon, 20 Oct 2025 14:17:09 GMT

the puck device turns off by itself and when you try turning in on with the remote it doesn't turn ok. you have to phiscally press the on button on the device then the remote operates. it's been an on going issue

Re: the device turns off by itself

Chrisee — Tue, 21 Oct 2025 05:29:58 GMT

@Rozina1982 the pucks are designed to go into standby after roughly 15 minutes with no signal but should not do so if streaming. From your description you may have a dodgy unit which Sky should swap out if you ask them.

Re: the device turns off by itself

plantpot — Wed, 22 Oct 2025 20:03:27 GMT

Was thinking about getting stream but based on this forum it sounds like the hardware is complete trash so I don't think I'll bother.

I can't say I am surprised either

Re: the device turns off by itself

satellitebadger — Thu, 23 Oct 2025 08:18:00 GMT

Yes the switching off after 15 minutes when not in active use is annoying but is by design, though I would argue that being on pause should still count as in active use.

Regarding the unit not switching out of standby when you press the power button on the remote, can you try pressing the Home button to switch it on instead?