topic Setting up sky streaming - cannot get an activation code on the TV in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Setting-up-sky-streaming-cannot-get-an-activation-code-on-the-TV/m-p/5122549#M61748 <P>I ordered sky broadband and the essentials package - the broadband is working but I cannot start the black streaming box (puck?).&nbsp; There are no lights on the puck even though it is plugged into a working socket.&nbsp; I think this is why I cannot get an activation code to start my service.&nbsp; Any suggestions?</P> Wed, 22 Oct 2025 13:25:11 GMT Niki11 2025-10-22T13:25:11Z Setting up sky streaming - cannot get an activation code on the TV https://helpforum.sky.com/t5/Sky-Stream/Setting-up-sky-streaming-cannot-get-an-activation-code-on-the-TV/m-p/5122549#M61748 <P>I ordered sky broadband and the essentials package - the broadband is working but I cannot start the black streaming box (puck?).&nbsp; There are no lights on the puck even though it is plugged into a working socket.&nbsp; I think this is why I cannot get an activation code to start my service.&nbsp; Any suggestions?</P> Wed, 22 Oct 2025 13:25:11 GMT https://helpforum.sky.com/t5/Sky-Stream/Setting-up-sky-streaming-cannot-get-an-activation-code-on-the-TV/m-p/5122549#M61748 Niki11 2025-10-22T13:25:11Z Re: Setting up sky streaming - cannot get an activation code on the TV https://helpforum.sky.com/t5/Sky-Stream/Setting-up-sky-streaming-cannot-get-an-activation-code-on-the-TV/m-p/5122563#M61749 <P>if this is your first use of the Puck, first read and watch the setup help and video here;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-stream" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-stream</A></P> <P><BR />If you have no lights showing on your Puck, when trying;</P> <P>&nbsp;</P> <P>Read this help article, namely performing the recovery procedure on step 4;</P> <P><A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank" rel="noopener">https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Wed, 22 Oct 2025 13:41:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Setting-up-sky-streaming-cannot-get-an-activation-code-on-the-TV/m-p/5122563#M61749 lettice 2025-10-22T13:41:54Z