topic Re: Puck & remote not working in Sky Stream

Puck & remote not working

LOOBYTWINS — Mon, 20 Oct 2025 16:49:40 GMT

Puck & remote not working

BenJoBanjo — Mon, 20 Oct 2025 16:51:41 GMT

@LOOBYTWINS wrote:
Puck & remote not working

In what way? Is there any light on the front of the puck or is it completely dead?

LOOBYTWINS — Mon, 20 Oct 2025 16:52:34 GMT

completely dead. no light at anytime

lettice — Mon, 20 Oct 2025 16:54:04 GMT

If it's not powering on, read this Sky help article, namely performing the recovery procedure on step 4;