topic Re: Resetting puck daily in Sky Stream

Resetting puck daily

ProMor — Tue, 05 Aug 2025 18:39:01 GMT

I'm having to reset my puck almost daily. The main menu seems fine, I can access apps but whenever I try to watch live or catch up I get one of 2 error messages. Either, please wait for your programme to load or, there is a technical fault. Once I reset it is usually ok until it's powered down. Every time I switch it on, I have the same issue 🤦‍♀️

Re: Resetting puck daily

Ham_man — Tue, 05 Aug 2025 18:42:56 GMT

I am having the same problem, very interested to know what the fix is

Re: Resetting puck daily

Fothergill1 — Tue, 05 Aug 2025 19:08:33 GMT

Hi @ProMor and @Ham_man welcome to the forum. What you are both describing is a known issue which Sky are working on and will hopefully be resolved in a software update when they find a solution.

I have learn from experience that when it happens to me no amount of messing about gets it working again other than rebooting my puck as you are already doing. Consequently (and annoyingly) as soon as you get that message just reboot a don't bother trying anything else..

Re: Resetting puck daily

Ripshod — Mon, 20 Oct 2025 14:49:15 GMT

I'm experiencing the exact same as the op. Rebooting does nothing, the Puck comes back up with no favourites or TV Guide. I have to reset and set up from scratch to get it working again. This is a daily thing now.

I have noticed that the apps remain available and stream fine, it just seems the Puck is loosing my account settings.