topic Re: Black screen then sound sync in Sky Stream

Black screen then sound sync

JayGee111 — Thu, 16 Oct 2025 19:07:14 GMT

I got Sky TV and broadband installed yesterday. Tonight the TV service is repeatedly stopping, just showing a black screen. When I come out of the programme and restarted watching the sound is out of sync wit the picture. This has happened 4 times in the past hour, and has happened while watching normal TV, Netflix and Apple TV. HELP!!!!!!

Re: Black screen then sound sync

mikealanr — Thu, 16 Oct 2025 20:15:57 GMT

Hi @JayGee111

What speed are you getting on your puck? Sky say you need 25Mbps for HD and 30Mbps for UHD. You can check by opening netflix> go to profile picture> get help > check connectivity.

You my need to adjust the location of your puck, deploy extenders or have better luck with ethernet if experiencing poor speeds.

MikeAlanR

Re: Black screen then sound sync

JayGee111 — Mon, 20 Oct 2025 06:27:14 GMT

Im getting 40Mbps, so unlikely to be that.