topic Re: Sky Q box disconnecting from EE Router every time I switch it on in Sky Stream

Re: Sky Q box disconnecting from EE Router every time I switch it on

AJ-45 — Sun, 19 Oct 2025 17:34:36 GMT

This keeps happening to me, too. I've only had Sky Stream for just over a week and it is has been happening continually. During today's matches on Sky it has dropped out roughly every 30 minutes. What is going on?

Re: Sky Q box disconnecting from EE Router every time I switch it on

Laing1 — Sun, 19 Oct 2025 18:51:21 GMT

@AJ-45 wrote:

This keeps happening to me, too. I've only had Sky Stream for just over a week and it is has been happening continually. During today's matches on Sky it has dropped out roughly every 30 minutes. What is going on?

@AJ-45 I have moved your post to Sky stream forum as you posated in the Sky Q forum but you say you bhave Sky stream

Re: Sky Q box disconnecting from EE Router every time I switch it on

Jporch316 — Sun, 19 Oct 2025 18:54:00 GMT

@mikealanr is this the same issue you had with EE?

Re: Sky Q box disconnecting from EE Router every time I switch it on

mikealanr — Sun, 19 Oct 2025 20:19:43 GMT

Evening @Jporch316 @AJ-45

Yup issue with EE Hub Plus. Been moved to the Pro and zero issues since. I am in touch with a back office team at BT/EE after making a complaint and they are aware of an issue and are working (with sky) to resolve. But it does appears to EEs end.

MikeAlanR

Re: Sky Q box disconnecting from EE Router every time I switch it on

AJ-45 — Thu, 23 Oct 2025 06:48:24 GMT

I am not sure it has been resolved because every time I turn on the Sky Dtream box, I get a message saying the service is affected by a technical fault which is known about and engineers are working to resolve it. Well, it seems to be taking a long time.