topic Re: Linking sky accounts in Sky Stream

Linking sky accounts

Geoffbee — Sat, 18 Oct 2025 20:03:08 GMT

I have had a sky account for over 10+ years which was used for a SkY Q subscription, more recently I added Sky broadband about six months ago. During that period I have been able to access various packages I paid for in Q, and also keep track of charges etc and also broadband costs. I recently dropped Sky Q and just used Sky Broadband. All of this I was able to access via Myskyaccount, which as expected just showed Broadband as the only current service.

In the past week I decided to sign up for Sky Stream. I did this on a call to Sky rather than online. The upshot of that is they gave me a new account number, why??, but they did. However now when I log onto 'myskyaccount' all I get access too is the newly joined package on Stream. No sign of my broadband account or bills etc. An answer probably is that my new Sky Stream has replaced the earlier Sky Q account details. The problem with that is that the Sky Q account is still used billing broadband charges. At the moment I don't have any access to my Broadband charges, past and present.

i understand that broadband is billed separately now from TV which is fine by me, however I still need to access my bills etc, which is not an option right now. I am hoping that linking may be the answer, but not sure if that's feasible with two different account numbers.

Hope to pick up tips from others who have had similar frustrating experiences

Re: Linking sky accounts

mikealanr — Sat, 18 Oct 2025 20:13:09 GMT

Hi @Geoffbee

They are separate systems you cannot have a Q account and a stream / glass account. However in the my sky app you should see an option to change between "streaming TV", your old sky Q account and mobile etc.

Are you not seeing the options or are you getting an error?

MikeAlanR

Re: Linking sky accounts

lettice — Sat, 18 Oct 2025 20:13:26 GMT

When you take Sky Glass or Sky Stream, it will show in MySky as a separate billing account, called Streaming TV, under Billing & Payments.

After 31 days your Sky Q and broadband billing will, just show your broadband billing and will be listed in MySky under Billing & Payments as Broadband & Talk.

There is no form of further linking, it will show in MySky as two billing accounts under your MySky billing.

Re: Linking sky accounts

Geoffbee — Sat, 18 Oct 2025 20:27:22 GMT

Hi Mike

Thanks for your advice, I m not getting either of the options you describe..Logging in each time I am just met with the home page, clicking on my profile just takes me to various welcome posts by Sky. Any billing info just relates to Stream

Re: Linking sky accounts

Geoffbee — Sun, 19 Oct 2025 16:50:49 GMT

Thanks Lettice for your assurance. That seems to make sense, but I'm not at the 31 days yet, so hopeful what you say will happen then🤞

Re: Linking sky accounts

lettice — Sun, 19 Oct 2025 16:54:15 GMT

Have a read of this first bill article, that details some of how I it plays out in the first few days and the overlap in the first month.

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

Where has my old account gone?

Geoffbee — Fri, 24 Oct 2025 17:44:56 GMT

When I log into Myskyaccount it shows my new Sky Stream account, but no trace of previous account. This is being used for Broadband details and billing, but I am not able to access it.

when logging into Myskyaccount you get one opportunity, once you're in there is no option to log into previous one

Re: Where has my old account gone?

mikealanr — Fri, 24 Oct 2025 18:59:33 GMT

@Geoffbee

You have made multiple posts about your account where advice has been provided.. given that we are fellow customers on the community you will need to speak to sky if you cannot access your account.

MikeAlanR

Re: Where has my old account gone?

GD1 — Fri, 24 Oct 2025 19:10:43 GMT

@Geoffbee I have merged your post to your previous thread that is discussing the same issue, a new thread isn't required.