topic Re: Broadband and streaming in Sky Stream

Broadband and streaming

pmagee1959 — Sun, 19 Oct 2025 13:24:17 GMT

I changed to streaming as it appeared cheaper than the normal satellite subscription, but now I see separate billing for broadband and it will cost more! Can I change back to save money?

Re: Broadband and streaming

GD1 — Sun, 19 Oct 2025 13:32:49 GMT

@pmagee1959 You would need to speak to Sky as the community can't help with this.

Re: Broadband and streaming

TimmyBGood — Sun, 19 Oct 2025 14:08:10 GMT

@pmagee1959 wrote:

now I see separate billing for broadband

'Sky Stream' is a subscription television product: it's never included broadband (nor did the Sky satellite television platforms)

Re: Broadband and streaming

oj01 — Sun, 19 Oct 2025 15:49:57 GMT

@pmagee1959 wrote:
I changed to streaming as it appeared cheaper than the normal satellite subscription, but now I see separate billing for broadband and it will cost more! Can I change back to save money?

You would always have had separate billing for broadband.

Re: Broadband and streaming

lettice — Sun, 19 Oct 2025 16:31:48 GMT

When you move to Sky Stream or Sky Glass your billing listing in MySky gets split into two.

Since I moved to Sky Stream over 18 months or more ago, I have had one billing section called Broadband &Talk and one called Streaming TV.

Before the move I had one billing listing that contained bot my Sky Q and Broadband/Talk listed subscriptions.

Can still go back to 2023 in the Broadband&Talk one and see my old Combined Sky Q and broadband bill listing.

@pmagee1959

There maybe some carry over for a short while if you have just moved to Streaming ( as you always pay for a Sky Tv service a month in advance) that may sort itself out over the next month, if what you see is your satellite billing ending and your Streaming bill starting.

Have a read of the article on how billing works for your first bill moving to Sky Glass/Stream from Sky Q or Sky+

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching