Sky puck not working

Benllo — Fri, 17 Oct 2025 04:52:54 GMT

I have a 2 year old puck. It has always been intermittent but now hardly works at all. I keep having to reboot but it continually does not connect to WiFi, keeps dropping out, says there is a technical fault or is very laggy. When I go on diagnostics it says it's working fine. This is clearly not the case. How do I get a replacement?

Re: Sky puck not working

Jporch316 — Fri, 17 Oct 2025 05:53:34 GMT

@Benllo wrote:
I have a 2 year old puck. It has always been intermittent but now hardly works at all. I keep having to reboot but it continually does not connect to WiFi, keeps dropping out, says there is a technical fault or is very laggy. When I go on diagnostics it says it's working fine. This is clearly not the case. How do I get a replacement?

Hi @Benllo

@you need to contact sky for further troubleshooting

worth trying to move it in the open

try an ethernet cable and turn the WiFi off

run a network check within the Netflix app settings to see what speed you are getting

reboot your router

topic Sky puck not working in Sky Stream

Sky puck not working

Re: Sky puck not working