topic Re: Netflix will not open on sky puck in Sky Stream

Netflix will not open on sky puck

Ian+McK — Thu, 09 Oct 2025 15:52:57 GMT

I have to re boot the puck every day via settings in order to get Netflix to load.

Re: Netflix will not open on sky puck

Stephen+Mourton — Fri, 10 Oct 2025 10:25:34 GMT

@Ian+McK Is it just Netflix and all the other apps work ok?

Have you tried an App refresh? If not go to Settings then System settings and choose App refresh. See if that sorts it.

Re: Netflix will not open on sky puck

lettice — Fri, 10 Oct 2025 10:47:16 GMT

First, try an apps refresh

Press Home on your Sky remote, then select Settings
Press System management then Resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.
The refresh can take 24 hours to complete.

You mention resetting, assume that is a settings restart;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

If after that app refresh '24 hour' period, you are still having an issue.

Launch Netflix, on the left menu options choose 'Get help' and 'Reload Netflix'.

This may log you out of Netflix, so you will need to login to your Netflix account again.

Re: Netflix will not open on sky puck

Ian+McK — Fri, 17 Oct 2025 06:55:00 GMT

Thnaks, I have been doing the fist part of the suggestions and am still having problems after 48 hours, I will do the Netflix dorect refresh next..

Re: Netflix will not open on sky puck

TheShane88 — Mon, 29 Dec 2025 11:37:21 GMT

I'm having the same problems as OP. I tried all this but still unresolved.