https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5117136#M61411 <P>Iv just received the sky package today I have got the broadband set up. &nbsp;I plugged in the sky streaming and into the back of tv but it says downloading but still stays at 0% and does not move&nbsp;</P> Thu, 16 Oct 2025 12:07:05 GMT Yvonne101 2025-10-16T12:07:05Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5117136#M61411 <P>Iv just received the sky package today I have got the broadband set up. &nbsp;I plugged in the sky streaming and into the back of tv but it says downloading but still stays at 0% and does not move&nbsp;</P> Thu, 16 Oct 2025 12:07:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5117136#M61411 Yvonne101 2025-10-16T12:07:05Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5117196#M61415 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4507089">@Yvonne101</a>&nbsp;and welcome to the forum. &nbsp;This has frequently happened and the general recommendation is to connect via an ethernet cable whilst&nbsp;setting up the puck. &nbsp;You can revert to Wi-Fi after it is setup.</P><P>&nbsp;</P><P>There is a help flow document for this exact issue <A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_self">HERE</A></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 16 Oct 2025 13:20:24 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5117196#M61415 Fothergill1 2025-10-16T13:20:24Z