topic Re: Puck crashes in Sky Stream

Puck crashes

Victoria+Vyse — Wed, 15 Oct 2025 16:15:28 GMT

Hi my sky puck that we've had for a while keeps constantly crashing.

i have to hard reset it every time to get the red and amber flashing lights then go through updating the software, signing in, resetting the pin because it forgets it each time

this is now the third consecutive time this has happened and it takes about half an hour to get it back up and running again

We have a another puck and that's absolutely fine

any advice???

Re: Puck crashes

Jporch316 — Wed, 15 Oct 2025 17:20:00 GMT

Hi @Victoria+Vyse

@call sky for troubleshooting..... if needed they can swap the puck if faulty and loaned (not purchased)

Re: Puck crashes

Fothergill1 — Thu, 16 Oct 2025 08:30:28 GMT

Hi @Victoria+Vyse Try swapping the pucks around. This will tell you if it is the puck causing the issue or if the location is causing the problem. If it proves to be the puck I would call Sky for some troubleshooting and if necessary a replacement puck.