topic Sky stream puck activation in a loop in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-activation-in-a-loop/m-p/5116377#M61369 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3446.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113909i93B6E55994C14E52/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3446.png" alt="IMG_3446.png" /></span></P><P> I receive this message each time I get to final step of puck activation. It wirks but I am unable to enter code to link to My Sky; HOWEVER, I see the puck as activated within My Sky App.&nbsp;<BR />I have reinstslled several times.&nbsp;<BR />frustated!</P> Wed, 15 Oct 2025 14:26:13 GMT KRM2020 2025-10-15T14:26:13Z Sky stream puck activation in a loop https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-activation-in-a-loop/m-p/5116377#M61369 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_3446.png" style="width: 1170px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/113909i93B6E55994C14E52/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_3446.png" alt="IMG_3446.png" /></span></P><P> I receive this message each time I get to final step of puck activation. It wirks but I am unable to enter code to link to My Sky; HOWEVER, I see the puck as activated within My Sky App.&nbsp;<BR />I have reinstslled several times.&nbsp;<BR />frustated!</P> Wed, 15 Oct 2025 14:26:13 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-activation-in-a-loop/m-p/5116377#M61369 KRM2020 2025-10-15T14:26:13Z Re: Sky stream puck activation in a loop https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-activation-in-a-loop/m-p/5116703#M61378 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3346605">@KRM2020</a>&nbsp;</P><P>&nbsp;</P><P>Try browsing to sky.com and signing in before going to sky.com/activate. You also need to be using a Sky ID with the same email address as the one provided when you ordered your puck.</P><P>&nbsp;</P><P>If this isnt working you will need to call sky for assistance as we are fellow customers here on the community.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 15 Oct 2025 19:26:13 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-activation-in-a-loop/m-p/5116703#M61378 mikealanr 2025-10-15T19:26:13Z