topic Re: Sky puck technical issues in Sky Stream

Sky puck technical issues

Aaron301721 — Tue, 14 Oct 2025 16:48:59 GMT

Got a new sky puck included within a broadband package. However have been unsuccessful in setting it up. Stuck on a page saying 'sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem.' It has been like this for a week or so. Have phone sky and was on the for 50 min but then call cut out so gave up.

Re: Sky puck technical issues

mikealanr — Tue, 14 Oct 2025 21:40:11 GMT

Hi @Aaron301721

Did you successfully set up the puck etc? At what stage are you seeing this message?

MikeAlanR

Re: Sky puck technical issues

Aaron301721 — Wed, 15 Oct 2025 11:24:04 GMT

Hi,

Was not able to set the puck up fully as was coming up saying we didn't have a subscription even though we did. So roughly around there I think