topic Can’t connect my Sky puck in Sky Stream

Can’t connect my Sky puck

Natabox1978 — Tue, 14 Oct 2025 17:09:00 GMT

My Sky Puck won't connect to my tv but the broadband is working and connecting to my other devices. Tried switching off at the wall and restarting. Light flashes white on the puck then starts flashing red and yellow then goes off completely.

Re: Can’t connect my Sky puck

mikealanr — Tue, 14 Oct 2025 21:38:23 GMT

Hi @Natabox1978

Try the steps here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

Namely step 4 the recovery process. If that doesn't work it's likely a fault puck and you will need to call sky and arrange a replacement.

MikeAlanR

Re: Can’t connect my Sky puck

peter-marlow+1966 — Wed, 15 Oct 2025 05:38:48 GMT

Just a question, you have selected the hdim in put on your tv to view the programmes on the puck, and checked the hdmi cable is pushed in to the puck and the tv, and if they are have you tried a different lead ?