https://helpforum.sky.com/t5/Sky-Stream/Puck-being-temperamental/m-p/5115577#M61339 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4505167">@Whiskers24</a>&nbsp;wrote:<BR /><P>Anyone else have problems with their puck as in constantly getting 'technical issues' wand the channel not being able to load and also the sound just randomly disappearing? Only way I get it all back is to keep going back into system management and doing a reset.</P><HR /></BLOCKQUOTE><P>It's probably one of the most commonly reported issues on here.&nbsp;</P><P>Sky Stream relies entirely on a constant fast and stable broadband connection of at least 25Mbps. Have you checked the speed your puck is actually receiving? To do this, open the Netflix app, navigate to the get help menu at the top left and run a network check.&nbsp;</P><P>If you cannot provide a good enough broadband connection to your puck then you'll likely continue to have issues.&nbsp;</P> Tue, 14 Oct 2025 14:06:25 GMT BenJoBanjo 2025-10-14T14:06:25Z https://helpforum.sky.com/t5/Sky-Stream/Puck-being-temperamental/m-p/5115545#M61337 <P>Anyone else have problems with their puck as in constantly getting 'technical issues' wand the channel not being able to load and also the sound just randomly disappearing? Only way I get it all back is to keep going back into system management and doing a reset.</P> Tue, 14 Oct 2025 13:30:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-being-temperamental/m-p/5115545#M61337 Whiskers24 2025-10-14T13:30:00Z https://helpforum.sky.com/t5/Sky-Stream/Puck-being-temperamental/m-p/5115577#M61339 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4505167">@Whiskers24</a>&nbsp;wrote:<BR /><P>Anyone else have problems with their puck as in constantly getting 'technical issues' wand the channel not being able to load and also the sound just randomly disappearing? Only way I get it all back is to keep going back into system management and doing a reset.</P><HR /></BLOCKQUOTE><P>It's probably one of the most commonly reported issues on here.&nbsp;</P><P>Sky Stream relies entirely on a constant fast and stable broadband connection of at least 25Mbps. Have you checked the speed your puck is actually receiving? To do this, open the Netflix app, navigate to the get help menu at the top left and run a network check.&nbsp;</P><P>If you cannot provide a good enough broadband connection to your puck then you'll likely continue to have issues.&nbsp;</P> Tue, 14 Oct 2025 14:06:25 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-being-temperamental/m-p/5115577#M61339 BenJoBanjo 2025-10-14T14:06:25Z