https://helpforum.sky.com/t5/Sky-Stream/Returned-puck/m-p/5115399#M61326 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3479822">@Austin+John</a>&nbsp;Maybe there is an issue with the returns as I have just posted on another thread where the poster was having the same issue. &nbsp;My reply to that thread was as follows&nbsp;<EM>"The same thing happened to me a few years ago when returning a Sky Q multiroom puck. &nbsp;I phoned Sky with my proof of postage details and they sorted the matter out over the phone."</EM></P> Tue, 14 Oct 2025 11:20:14 GMT Fothergill1 2025-10-14T11:20:14Z https://helpforum.sky.com/t5/Sky-Stream/Returned-puck/m-p/5115377#M61323 <P>I've just received an email from yourselves saying I might be charged for the sky puck that I have already returned and received an email saying that was so ,&nbsp;</P><P>so why am I receiving this email?</P> Tue, 14 Oct 2025 10:57:46 GMT https://helpforum.sky.com/t5/Sky-Stream/Returned-puck/m-p/5115377#M61323 Austin+John 2025-10-14T10:57:46Z https://helpforum.sky.com/t5/Sky-Stream/Returned-puck/m-p/5115399#M61326 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3479822">@Austin+John</a>&nbsp;Maybe there is an issue with the returns as I have just posted on another thread where the poster was having the same issue. &nbsp;My reply to that thread was as follows&nbsp;<EM>"The same thing happened to me a few years ago when returning a Sky Q multiroom puck. &nbsp;I phoned Sky with my proof of postage details and they sorted the matter out over the phone."</EM></P> Tue, 14 Oct 2025 11:20:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Returned-puck/m-p/5115399#M61326 Fothergill1 2025-10-14T11:20:14Z