https://helpforum.sky.com/t5/Sky-Stream/Returning-kit/m-p/5115375#M61322 I returned a puck and received an email saying it had been received but I am still getting emails telling me to return it. What should I do? Tue, 14 Oct 2025 10:55:57 GMT Tomhill120 2025-10-14T10:55:57Z https://helpforum.sky.com/t5/Sky-Stream/Returning-kit/m-p/5115375#M61322 I returned a puck and received an email saying it had been received but I am still getting emails telling me to return it. What should I do? Tue, 14 Oct 2025 10:55:57 GMT https://helpforum.sky.com/t5/Sky-Stream/Returning-kit/m-p/5115375#M61322 Tomhill120 2025-10-14T10:55:57Z https://helpforum.sky.com/t5/Sky-Stream/Returning-kit/m-p/5115392#M61325 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504974">@Tomhill120</a>&nbsp; The same thing happened to me a few years ago when returning a Sky Q multiroom puck. &nbsp;I phoned Sky with my proof of postage details and they sorted the matter out over the phone.</P> Tue, 14 Oct 2025 11:16:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Returning-kit/m-p/5115392#M61325 Fothergill1 2025-10-14T11:16:58Z