https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5114859#M61303 Says my tv is not connected to the Internet Mon, 13 Oct 2025 17:04:18 GMT Rd231 2025-10-13T17:04:18Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5114859#M61303 Says my tv is not connected to the Internet Mon, 13 Oct 2025 17:04:18 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5114859#M61303 Rd231 2025-10-13T17:04:18Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5114946#M61305 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4496988">@Rd231</a> That happens from time to time. &nbsp;When it happens to me I find the following procedure gets it connected to the internet again.</P><P>&nbsp;</P><P>Put your Glass or puck into Standby and then unplug both your Glass TV (or puck) and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet</P><P>&nbsp;</P><P>If that doesn't resolve the issue then have a look at the following links to see if they help:</P><P><SPAN><A href="https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm</A></SPAN></P><P><SPAN><A href="https://www.sky.com/help/articles/connect-devices-to-broadband-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/connect-devices-to-broadband-start</A></SPAN></P> Mon, 13 Oct 2025 18:52:32 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5114946#M61305 Fothergill1 2025-10-13T18:52:32Z