topic Re: Every time I pause a program it turns of in Sky Stream

Every time I pause a program it turns of

Nikkinooruby — Sat, 11 Oct 2025 23:10:08 GMT

When I watch sky TV like Emmerdale or coronation Street and pause it only will pause for 3 minutes

Re: Every time I pause a program it turns of

GD1 — Sun, 12 Oct 2025 00:25:17 GMT

@Nikkinooruby This doesn't sound like a Sky Go app issue, please advise what Sky service you're using?

Re: Every time I pause a program it turns of

Nikkinooruby — Sun, 12 Oct 2025 14:21:44 GMT

It's not sky glass it's a small black box

Re: Every time I pause a program it turns of

caesarome — Sun, 12 Oct 2025 15:21:22 GMT

@Nikkinooruby

It that Sky Stream ?

Re: Every time I pause a program it turns of

GD1 — Sun, 12 Oct 2025 16:55:45 GMT

@Nikkinooruby wrote:

It's not sky glass it's a small black box

Which means it's not a Sky Go issue, Sky Go is an app, it soundsl like you have a stream puck?

Re: Every time I pause a program it turns of

Fothergill1 — Sun, 12 Oct 2025 17:05:03 GMT

Hi @Nikkinooruby This is one of the more annoying things with the streaming platform (Glass and Stream) and is related to the ECO features. Have you actually timed it as I used to think it shut down after about 5 minutes until I timed it and found it remained on pause for exactly 10 minutes followed by a minutes warning. I was caught out earlier today.