https://helpforum.sky.com/t5/Sky-Stream/sky-streaming-puck-intermittent/m-p/5112571#M61139 <P>Have a read of this Sky help article, namely performing the recovery procedure in step 4;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank" rel="noopener noreferrer">https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...</A></P> Fri, 10 Oct 2025 15:48:50 GMT lettice 2025-10-10T15:48:50Z https://helpforum.sky.com/t5/Sky-Stream/sky-streaming-puck-intermittent/m-p/5112531#M61136 <P>Hi I'm having trouble turning my sky puck on it takes a age to react and sometimes the light just flashes on and off , when its on and you go to netflix or prime you get a blank screen as its not connected at all , I have to turn it off and reset it so that it works . Realy think that something is wrong with it and would like to change for a new one . Can some one help.</P><P>&nbsp;</P><P>Jack</P> Fri, 10 Oct 2025 15:03:55 GMT https://helpforum.sky.com/t5/Sky-Stream/sky-streaming-puck-intermittent/m-p/5112531#M61136 Jacko13 2025-10-10T15:03:55Z https://helpforum.sky.com/t5/Sky-Stream/sky-streaming-puck-intermittent/m-p/5112571#M61139 <P>Have a read of this Sky help article, namely performing the recovery procedure in step 4;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank" rel="noopener noreferrer">https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...</A></P> Fri, 10 Oct 2025 15:48:50 GMT https://helpforum.sky.com/t5/Sky-Stream/sky-streaming-puck-intermittent/m-p/5112571#M61139 lettice 2025-10-10T15:48:50Z