https://helpforum.sky.com/t5/Sky-Stream/My-puck-keeps-on-messaging-up/m-p/5111920#M61122 <P>You say one of your pucks. Before contacting Sky swap the problem puck with a "good" puck to see if your issue follows the puck, or is tied to the location.</P> Thu, 09 Oct 2025 19:03:36 GMT Hunter2660 2025-10-09T19:03:36Z https://helpforum.sky.com/t5/Sky-Stream/My-puck-keeps-on-messaging-up/m-p/5111892#M61121 <P>One of my pucks keeps on crashing, freezing, not turning on and sometimes audio doesn't work. I'm now bored or restarting it. How do it get it replaced?</P> Thu, 09 Oct 2025 18:39:13 GMT https://helpforum.sky.com/t5/Sky-Stream/My-puck-keeps-on-messaging-up/m-p/5111892#M61121 MikeJG78 2025-10-09T18:39:13Z https://helpforum.sky.com/t5/Sky-Stream/My-puck-keeps-on-messaging-up/m-p/5111920#M61122 <P>You say one of your pucks. Before contacting Sky swap the problem puck with a "good" puck to see if your issue follows the puck, or is tied to the location.</P> Thu, 09 Oct 2025 19:03:36 GMT https://helpforum.sky.com/t5/Sky-Stream/My-puck-keeps-on-messaging-up/m-p/5111920#M61122 Hunter2660 2025-10-09T19:03:36Z https://helpforum.sky.com/t5/Sky-Stream/My-puck-keeps-on-messaging-up/m-p/5137081#M62830 <P>I've done this. I can't find how to get it replaced as the help service tests it and finds nothing wrong. Sick of restarting it.&nbsp;</P> Sun, 09 Nov 2025 16:52:21 GMT https://helpforum.sky.com/t5/Sky-Stream/My-puck-keeps-on-messaging-up/m-p/5137081#M62830 MikeJG78 2025-11-09T16:52:21Z