topic Re: Access to Discovery plus in Sky Stream

Access to Discovery plus

Nigel19076 — Wed, 08 Oct 2025 22:10:05 GMT

Here i go again, basically i have a Discovery plus account, I can get access to it via the app and choose my own profile, however it asks me to subscribe to watch anything.

The problem i have is that my sky account is linked to a previous Discovery plus account, however due to various issues, i cannot remember the email address or password that was used. Is it possible to unlink my sky account from this old email/password and link it to my current Discovery plus account. I am not getting the service i am paying for, and finding it increasingly irritating.
Any help from anyone, would be much appreciated.

Re: Access to Discovery plus

Hunter2660 — Thu, 09 Oct 2025 18:57:27 GMT

I'm guessing that you can't have used many email addresses for your previous account. Can't you use them one by one during the "forgotten password" section. Eventually you will get a link sent to the correct address to reset password and sign in.

Subscription

Nigel19076 — Sun, 12 Oct 2025 17:46:44 GMT

Discovery plus, keeps asking me to subscribe, I should get it via Sky, but i dont.

Someone must have a soloution

Re: Subscription

GD1 — Sun, 12 Oct 2025 18:24:54 GMT

@Nigel19076 You raised this 4 days ago, did you try the steps provided in the reply above?

Another thread isn't needed so have merged your latest post to your previous request.

Re: Access to Discovery plus

Nigel19076 — Sun, 12 Oct 2025 19:16:16 GMT

I have tried everything i can think off, I even rang up and asked Sky to unlink my account from Discovery, the foreign gentleman said he had done it, but that doesnt seem to be the case.

Is there a limit on how many times i can ask for help?

Re: Access to Discovery plus

Hunter2660 — Sun, 12 Oct 2025 20:31:26 GMT

Have you tried Discovery+ customer support?

Re: Access to Discovery plus

Nigel19076 — Sun, 12 Oct 2025 20:44:55 GMT

yes, they just tell me to scan the QR code etc.

Re: Access to Discovery plus

Hunter2660 — Mon, 13 Oct 2025 14:33:50 GMT

The only thing I can think of is continuing to try e-mail addresses you've used in the past, clicking "forgot password" until an email pops in to change password. Other than that I'm stumped.