topic Re: Sky Puck - Hard Reset - Asking for activation in Sky Stream

Sky Puck - Hard Reset - Asking for activation

DanP5 — Thu, 09 Oct 2025 09:51:39 GMT

Done a hard reset lastnight thinking the pck had gone faulty - No live channels (later found out was an issue in the area)

Now the puck is asking for activation, the issue is the QR code takes you to sky.com/activation this page is restricted?

I am loggged in with the right account as i can see the puck under account settings, how do i activate the puck if the webpage is restricted?

Re: Sky Puck - Hard Reset - Asking for activation

Jporch316 — Thu, 09 Oct 2025 13:02:56 GMT

@DanP5

Try blogging into the activation page first before activation . Make sure you are using the email address that you used when you purchased stream to login

sometimes help if you use ethernet cable during the first setup

Re: Sky Puck - Hard Reset - Asking for activation

peter-marlow+1966 — Thu, 09 Oct 2025 17:27:27 GMT

DanP5

When you say that you have done a hard reset, do you mean that you have done a factory reset. If so a factory reset should only be done when talking to an advisor from sky to take you through it as it can cause more problems than it solves, you will probably have to ring sky about this issue, it may have removed your account details from the puck