topic Sky stream outage in my area in Sky Stream

TV programmes disappeared

Scottydog76 — Wed, 08 Oct 2025 18:25:35 GMT

The TV programmes section has disappeared from the main menu. We have to use the apps, such as Channel 4 to view live TV. Rebooted several times and connected via Ethernet. Anybody else experiencing this?

No channels on puk

SeanKavanagh — Wed, 08 Oct 2025 18:12:24 GMT

When I open the main page on my Sky Tv, there is no option to view any television channels

Re: No channels on puk

JimM1 — Wed, 08 Oct 2025 18:26:13 GMT

@SeanKavanagh Maybe this will help you!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Technical fault , keep switch on and off but not resolve

Moddie — Wed, 08 Oct 2025 18:32:05 GMT

When I change channels I get please wait for your programme to load and then technical fault. I've switched on and off numerous times but it keeps happening

Re: TV programmes disappeared

0xonian — Wed, 08 Oct 2025 18:35:59 GMT

I'm experiencing the same thing. Just switched on tv to watch the C4 news and no EPG. All othe apps fine. Unplugged puck and router, re-booted etc.

Eventually I managed to get the EPG back but some channels are not working and those that are take an age to load.
BB speed is normal (45Mbps).

This is the first time this has happened in the 8 months I've had SkyStream.

Any ideas on how to fix?

Channels loading very slowly

JJ771 — Wed, 08 Oct 2025 18:38:45 GMT

Several TV channels will not load or load very slowly, resulting in a very limited number of channels that can be watched.

Re: TV programmes disappeared

Omen66 — Wed, 08 Oct 2025 18:40:01 GMT

I've the same issue, only certain channels work. What I want to watch is on the channels that aren't working. Typical. Tried multiple reboots and it's the same on all 3 of my pucks

Re: TV programmes disappeared

Matt+Nunns — Wed, 08 Oct 2025 18:40:22 GMT

Same happening to me, quelle surprise, another issue with this shower of sh*** product. My contract end can't come soon enough.....

No tv guide

turningoff — Wed, 08 Oct 2025 18:40:27 GMT

The tv guide has disappeared

Re: No tv guide

MightyQuinn — Wed, 08 Oct 2025 18:41:27 GMT

Hi @turningoff Have you tried a power reboot?

Re: No tv guide

Daniel0210 — Wed, 08 Oct 2025 18:42:45 GMT

@turningoff
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

Re: TV programmes disappeared

0xonian — Wed, 08 Oct 2025 18:44:24 GMT

BBC & C4 not working through the EPG for me but I can watch live through the All4 app. Maybe that might work for you.

Re: No tv guide

AW32 — Wed, 08 Oct 2025 18:44:39 GMT

Mine, too

Re: No tv guide

Trickytriple — Wed, 08 Oct 2025 18:45:54 GMT

Ihave the exact same issue. Some channels wouldn't load, rebooted and now the tv guide has completely gone.

Re: TV programmes disappeared

RobC3 — Wed, 08 Oct 2025 18:46:40 GMT

Same for me. No TV guide

Re: TV programmes disappeared

Coulsontom — Wed, 08 Oct 2025 18:48:35 GMT

Same here

Re: TV programmes disappeared

IanStarr — Wed, 08 Oct 2025 18:49:03 GMT

Yep same, I assume another outage. Had nothing but problems with Stream ever since I renewed my contract in July

Re: TV programmes disappeared

Omen66 — Wed, 08 Oct 2025 18:49:10 GMT

No sports channels, just trying to watch the darts

Re: Technical fault , keep switch on and off but not resolve

JuJu59 — Wed, 08 Oct 2025 18:49:14 GMT

I am getting the same - turning on and off but still takes ages and doesn't load all the channels

Sky sports main event and sky sports + not working so can’t get darts on

JamiePmP — Wed, 08 Oct 2025 18:50:01 GMT

My sky sky sports main event n sky sports + channels are not loading so I can't see the darts says technical fault but says all connection are fine I need help with it asap plz