topic Re: Sky Stream, all playlists empty and recently watched vanished in Sky Stream

Sky Stream, all playlists empty and recently watched vanished

Graeme-D — Thu, 23 Jan 2025 21:21:49 GMT

So as of tonight all my sky stream pucks are as if they were fresh out the box. All out viewing history and playlist and favourites have vanished. Anyone else have this issue and how to rectify?

Re: Sky Stream, all playlists empty and recently watched vanished

KATE76 — Thu, 23 Jan 2025 21:27:41 GMT

Yes my playlist & recently watched has also disappeared. Turned off & on numerous times (plug) no difference.

Re: Sky Stream, all playlists empty and recently watched vanished

Graeme-D — Thu, 23 Jan 2025 21:29:18 GMT

Yeah seem to be either a new version pushed to the pucks has broken them or SKY backed os broken, but nothing shows on thier status checker.

Re: Sky Stream, all playlists empty and recently watched vanished

Graeme-D — Thu, 23 Jan 2025 21:34:18 GMT

Seems like a repeat of https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-amp-Sky-Stream-Playlist-issues-01-02-2024/m-p/4552248#M134689

Re: Sky Stream, all playlists empty and recently watched vanished

CornishNick — Thu, 23 Jan 2025 21:35:26 GMT

Same here - no playlists and no recently watched. Will they return? A bit annoying.

Playlist

Plungoer — Thu, 23 Jan 2025 21:42:30 GMT

My playlists have disappeared

Re: Sky Stream, all playlists empty and recently watched vanished

Phil176 — Thu, 23 Jan 2025 21:43:05 GMT

Our playlists have also disappeared; my wife is really upset. Sky doesn't seem to have posted any acknowlegement there is a problem, or that they are working on a fix - assuming that there will be one.

Re: Playlist

Meg59 — Thu, 23 Jan 2025 21:43:54 GMT

I have the same issue. Tried rebooting glass tv and Internet.......nothing.

Re: Sky Stream, all playlists empty and recently watched vanished

Phil176 — Thu, 23 Jan 2025 21:44:34 GMT

The issue is not just with pucks, our Sky Glass TV has no playlists either

Re: Playlist

Sjs1 — Thu, 23 Jan 2025 21:44:51 GMT

Ours have too!

Re: Sky Stream, all playlists empty and recently watched vanished

MarkGoldsmith — Thu, 23 Jan 2025 21:45:51 GMT

You can still see the contents of your playlist if you go to Playlist -> Manage All

My playlist just disappeared completely.. I have Sky Screen.

hugh+t+5000 — Thu, 23 Jan 2025 21:46:02 GMT

My playlist has vanished. Switching box off and on made no difference. Help?

Playlist + Continue Watching Has Vanished

bert0477 — Thu, 23 Jan 2025 21:47:52 GMT

Anyone else having playlist and continue watching issues.

The playlist on all our profiles has vanished and so has continue watching.

I have done a complete restart but they still have not returned.
I've also had a few lipsynch issues and there is also a delay in getting to the main menu when I press the home button.

just wondering if others are having the same problems?

Re: Playlist

Meg59 — Thu, 23 Jan 2025 21:50:31 GMT

Now tv has turned irltself off!!!! With is going Sky?

Re: Sky Stream, all playlists empty and recently watched vanished

lettice — Thu, 23 Jan 2025 21:50:49 GMT

Same here, all playlists are now empty.

Manage all seems populated.

Continue watching has been reduced to only Netflix content.

Looks like some kind of glitch has happened.

Re: Playlist

Meg59 — Thu, 23 Jan 2025 21:52:24 GMT

Now tv has turned itself off, no power to glass tv !!!! Wth is going Sky?

Re: Playlist

MarkGoldsmith — Thu, 23 Jan 2025 21:52:49 GMT

You can still access the playlist content by opening the playlist and clicking the "manage all" button.

Re: Playlist

MrsBert — Thu, 23 Jan 2025 21:53:08 GMT

Ours have gone too

Re: Sky Stream, all playlists empty and recently watched vanished

RichE60 — Thu, 23 Jan 2025 21:55:07 GMT

You are correct in that you can see your Playlist by selecting 'Manage all' but any viewing history is missing so you cannot tell what you have watched and what you havent

Re: My playlist just disappeared completely.. I have Sky Screen.

IanPay5 — Thu, 23 Jan 2025 21:55:46 GMT

Ours has disappeared too. All solutions followed and no difference made. They're still missing