topic MYSKY_2002 and Sky subscriptions still processing in Sky Stream

MYSKY_2002 and Sky subscriptions still processing

MarcCanning — Mon, 06 Oct 2025 08:13:19 GMT

Hello, new member and first time post.

My Sky puck was delivered and set up last Tuesday (30th Sept) but unfortnately it doesnt appear to be fully active.

When I look in My Sky > Your Products > Sky Subscriptions, both Netflix and Sky Ultimate TV are still showing as 'processing'.

It is also showing two pucks; one as active and one awaiting delivery, I only ordered one which is the active one.

Furthermore as part of my package it includes Discovery+ but when I try to set this up I get the error MYSKY_2002.

Not sure what the fix is, I spoke to Sky CS and not much further forward. Any guidance is appreciated.

Many thanks,

Marc

Re: MYSKY_2002 and Sky subscriptions still processing

Justyd — Wed, 08 Oct 2025 18:12:06 GMT

I'm having the same problem.. everything is still saying processing and received 2 pucks and set them up Monday night but still says I'm waiting for another 2 to be delivered. I have read that it can take up to 48hrs to fully activate . If no improvement tomorrow I will be calling sky

Re: MYSKY_2002 and Sky subscriptions still processing

MarcCanning — Wed, 08 Oct 2025 18:16:39 GMT

Hi Justyd,

Mine was deliveried and set up last Tuesday (30th Sept) I only ordered one which was sent and received fine but my account is also showing another one waiting to be delivered which is incorrect. I phoned Sky again today and no help at all, told me to wait another 72 hours! Sadly not a great first impression.

I hope you have better luck.